DrawFlow Support

Getting started

1. Open DrawFlow and start drawing on the infinite canvas.
2. Use the side toolbar to switch between pen, pencil, marker, eraser, laser pointer, lasso, and text tools.
3. Adjust color, size, opacity, and shape recognition from the bottom toolbar.
4. Use the top bar to manage boards, layers, templates, undo/redo, and export.
5. Your work is saved locally and automatically while you draw.

System requirements

• iOS 17.0 or later
• iPhone and iPad
• No account sign-in required
• Works offline; internet is only needed for external links
• Languages: English, Simplified Chinese, Japanese, Korean, German, French, Russian, and Italian

Troubleshooting

• Restart DrawFlow if tools or panels stop responding.
• Make sure iOS is updated to 17.0 or later.
• If export fails, check available storage and try again.
• If a board looks empty after an update, look for a recovery file before creating new content.
• For import issues, confirm the file extension and size, then try exporting a fresh backup from the source device.

When contacting support

Please include as much detail as possible so we can help faster:

• App name: DrawFlow
• App version shown in Settings
• Device model and iOS version
• A short description of the issue
• Screenshots or a recovery/backup file if relevant